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Digital Work Instructions

Every Operator Performs Like Your Best Operator

AI-Powered Digital Work Instructions: Turn Every Operator into a Top Performer

Give workers step-by-step interactive guidance, video, and agentic AI help right where the work happens.

Trusted by 3,000+ Sites Worldwide

Digital Work Instructions Meet Your Team on the Frontline

Paper binders, tribal knowledge, and outdated SOPs slow every shift down. Poka's digital standard work instructions software gives your operators, technicians, and maintenance teams clear digital steps for every job. You can build instructions in minutes, and your team gets them right when they need them. A built-in AI Assistant guides workers through each task, so they work with more confidence and less guesswork.

45%
Faster onboarding for new employees
58%
Reduction in defects and rework
77%
Faster WI creation time with AI

Stop Losing Knowledge to Retirements, Turnover, and Binders

Poka’s digital work instructions offer intelligent guidance for every worker, every shift.

Industrial worker using a tablet at an oil refinery.

Capture knowledge from where work actually happens

Your most experienced operators solve problems every day. With digital work instructions software, capture how they do it — in video, photos, and voice notes — and instantly serve that expertise to every worker on every shift. You’ll see less errors and rework, and better consistency and performance across every site.

Create new instructions faster with AI

Convert senior workers’ knowledge, videos, and documents into clear, step-by-step work instructions at up to 77% faster than manual processes. Update processes instantly when they change to keep teams aligned, safe, and paperless. Capture the process on your mobile device and have AI build the instructions.

Video to work instruction
Worker using a tablet to view digital work instructions.

Standardize work across every site, globally

Ensure every site follows the same up-to-date procedures with centralized, version-controlled work instructions. Adapt standards locally when needed while maintaining global alignment and compliance.

Solve problems with AI agents instead of following steps

Poka’s AI Assistant and AI agents empower frontline teams by delivering the right knowledge in context, exactly when it’s needed. They don’t just offer answers; they guide workers in real time to come to the best solution, reducing downtime and helping them resolve issues faster.

Factory worker holding a tablet beside industrial machinery.
Factory workers reviewing a production dashboard on a digital display.

Close process gaps with continuous improvement

Continuously refine processes with real-time feedback and performance insights from the frontline. See where work breaks down, convert troubleshoots into knowledge, train operators, update standards, and scale productivity improvements across your entire operation.

Cut training time by up to 57%

Replace tribal knowledge with searchable, visual SOPs new hires can follow on day one. Instead of shadowing a senior operator for weeks, they get the same expert guidance built right into the task.

Worker turning an industrial valve wheel.

The Features Behind Poka’s Truly Interactive Work Instructions

So much more than “paper on glass”.

Engaging Work Instructions

Capture frontline knowledge, turn it into visual, immersive, standard work instructions that your workers will actually use and remember. Then scale it across your operations.

Intelligent Content Creation

AI instantly converts legacy documents, videos, and knowledge into step-by-step, visual work instructions and training content.

Agentic AI-Guided Assistance

AI-driven, contextual guidance that adapts in real time to help your frontline complete tasks more efficiently.

QR Code Access

Instant, on-demand access to interactive work instructions and knowledge at the point of use.

Multilingual Support

Streamline global communication and collaboration with support for over 70 languages.

Access Controls

Limit access by user, role, site, or line so workers see only what they need.

Analytics and Performance Insights

Automatically get usage, performance, and improvement opportunities with built-in analytics that drive data-informed decisions.

Version History for Audits

Maintain full traceability with built-in version control for your work instructions. Ensure compliance, accountability, and standardized processes.

Real Jobs on the Floor, Done Right Every Time

+3,000 manufacturing, energy, and mining sites use Poka’s digital work instructions to make every shift efficient, regardless of who’s on the floor.

uc operations centerlining validations

Centerlining

Reduce defects and scrap by making it easier for operators to verify settings and flag deviations the moment they happen.

uc operations changeovers

Changeovers

Cut changeover time and scrap.Operators follow the same proven sequence every time, regardless of experience.

uc operations end production checks

Production Checks

Catch quality issues before they multiply by standardizing hourly checks and capturing data in-line without stopping work.

uc healthsafety safety audits

Safety Audits

Catch hazards quickly with digital audits that include photo evidence, sign-offs, and automatic escalation of findings.

uc healthsafety crane lift inspections

Lift Inspections

Prevent accidents and downtime. Pre-shift inspections are done fast, logged automatically, with escalation built in.

uc maintenance lotto

Lockout/Tagout (LOTO)

Protect workers with step-by-step energy isolation procedures that include PPE callouts, visual markup, and supervisor sign-off.

The AI-assisted PDF and video-to-work instruction tools have significantly reduced the time required to create documentation and make it readily available to our frontline staff. We've seen real improvements in traceability, accountability, and mean time to repair.

GE Appliances

Frequently Asked Questions About Digital Work Instructions

What are digital work instructions, and how are they different from paper SOPs or PDFs?
Digital work instructions are step-by-step task guides delivered on mobile devices. Unlike paper SOPs or PDFs, they update instantly across every site, capture data as work happens, and guide operators in real time using text, images, and video. Poka's version is also AI-powered, so you can build and update instructions faster.
Book a Personalized Demo

Ready to Make the Jump From Paper SOPs to Interactive, Digital Work Instructions?

Poka’s modern connected worker platform does even more:

  • Train workers with modern skills management
  • Get AI-agents to help troubleshoot
  • Improve collaboration across teams and sites
  • Unlock powerful performance insights with analytics
  • Escalate issues with action boards

Poka has quickly become part of our daily operations and is helping to capture best practices in a centralized, easy-to-access knowledge base.

Arne Smolarz
Head of Manufacturing IT