Proven Methodology for Quick Time-to-value
Kickstart your Connected Worker Project.
Poka is more than just software.
We are a team of highly experienced and responsive change agents committed to your success.
Our Professional Services and Customer Success team is made up of people like you – industry professionals with decades of operations and CI experience, who are on a mission to transform industrial work around the globe.
We support Poka factories every step of the way, from planning, change management and implementation, all the way to adoption and value realization.
Trusted By Industrial Fortune 500 Companies
Go Live and Achieve Value in Just 8 Weeks
Step 1
Determine Scope & Priorities
Our team conducts an in-depth needs assessment and maps your priority outcomes to use cases in Poka. We look at your operations and align on the production areas that will be prioritized for launch.
Step 2
Build & Prepare
Through interactive, hands-on training and workshops, our team shares best practices for configuration, usage and content creation.
Step 3
Launch & Deploy
Deploy Poka and gain uptake from day one. Sustain usage with our customized post-launch action plan designed to help you scale, and see results within a defined timeframe.
Step 4
Sustain & Grow
Following launch we help you keep a close eye on the usage metrics that will help drive the outcome you're seeking. Once that value is realized, we help you prioritize and plan expanded use cases and maximize adoption.
When you have questions, we'll be here to help
24/7 Help Center
Find articles on how to use Poka, information on product updates and release notes. Located under the support tab in your Poka application.
Customer Support
Available from 8 am - 5 pm EST through live chat and support@poka.io for general technical questions about Poka functionality and system performance
Customer Community
Join us for monthly product education webinars, our annual user conference, or a regional customer event near you.
Industry Best Practices and Stories of Success
Purina Accelerates Time to Value Across 21 Sites
"There was alignment from the get-go between corporate and senior executive leaders, so Poka was a fully approved and supported project."
Adilson Ferreira, Nestlé Purina’s Senior Manager of Training & Competency Development, Nestlé Purina
Book a Personalized Demo
In 30-minutes we'll walk you through the most common use cases for Poka, including:
- Accessing digital work instructions
- Finding solutions to problems
- Capturing and sharing best practices
- Delivering training
- Managing and tracking workforce skills
- Collaborating to solve problems
Poka has quickly become part of our daily operations and is helping to capture best practices in a centralized, easy-to-access knowledge base.
Head of Manufacturing IT