Boost Asset Performance Management From the Frontline
A connected worker platform can empower your workers to troubleshoot problems faster at the machine by accessing tribal knowledge and collaborating with experts remotely.
Trusted By 3,000+ Sites Worldwide
Nestlé
Bosch
Barry Callebaut
The Connected Worker Platform That Improves Asset Performance at the Source
From finding the fix to preventing the next stop,
Poka supports reducing equipment downtime at every stage of the problem lifecycle.
Find the fix in seconds with a troubleshooting knowledge base
When there’s an unplanned stop, operators scan a QR code on the machine and instantly access a searchable knowledge base of troubleshooting guides. Videos, photos, and step-by-step instructions are created by experienced workers who have fixed this machine before. Most stops get resolved without waiting for a specialist.
Solve new issues faster with real-time advice from experts
If the troubleshooting knowledge base doesn’t have an answer for their particular problem, operators can post their issue directly to Poka with a photo or video. Subject matter experts are notified in real time and can diagnose and give advice remotely. Or team members across departments can collaborate and brainstorm to fix the problem in a thread.
Stay organized and audit ready with issues tracking
When an operator logs an issue, corrective actions are automatically assigned, deadlines set, and progress tracked on a live board. Operators, supervisors and maintenance leads all get visibility. If issues aren’t resolved on time, escalation paths are automatically triggered. Nothing is forgotten across shift changes.
Stop repeat issues by feeding the fix back into the knowledge base
Once a problem is resolved, the fix doesn’t stay locked in the ticket. Troubleshooting guides get updated, work instructions revised, and training materials refreshed with the new information. The next operator who sees a similar issue can find the answer immediately. New operators will be trained with the correct information from day one. Recurring downtime eventually gets eliminated, rather than just managed.
Prevent more unplanned stops by standardizing key procedures
Most unplanned stops can be prevented with digital standardization. Autonomous maintenance checklists, preventive maintenance routines, centerline checks, and startup and changeover procedures can all be standardized in Poka and completed digitally. Every completion is timestamped and traceable, so gaps in PM coverage are visible before they become downtime.
Since Poka, I don't recall seeing this issue show up again — because the operators have access to the troubleshooting guide.
Tim Angelici
Engineering Manager, C.H. Guenther
All the Features You Need to Reduce Equipment Downtime and Boost Production Uptime
QR Code Machine Access
Operators scan any piece of equipment to instantly access troubleshooting guides, work instructions, and that machine's maintenance history — without leaving the line.
Multimedia Knowledge Base
Video, photo, and step-by-step troubleshooting guides built by the people who know the machines best. Searchable in seconds at the point of failure.
Expert Collaboration Feed
Post an issue with a photo or video, tag a subject matter expert, and resolve problems in a live thread — accessible from any device, on any shift.
Digital AM/PM Checklists
Autonomous and preventive maintenance routines completed on mobile — every step timestamped, every skipped check flagged before it becomes a failure.
Escalation and Automated Notifications
Automatic routing ensures issues reach the right person the moment they're logged. Overdue actions escalate automatically — no supervisor needed to chase resolution.
OEE and Downtime Analytics
Track minor stops, unplanned downtime, and resolution times across shifts and sites. Identify the patterns that are costing you the most — before they become trends.
Startup and Changeover SOPs
Standardized, digital work instructions for the operational transitions that most affect line performance. Less variability, fewer speed losses, better results for less-experienced operators.
Fix-To-Knowledge Capture
When a problem is resolved, the fix feeds back into Poka's knowledge base automatically. The same issue doesn't cost you twice — and the next operator who sees that symptom finds the answer immediately.
C. H. Guenther Improves Asset Performance, Saves 40 Hours of Production Time
See how the 150-year-old food manufacturer used Poka to stop a recurring packaging problem.
For C.H. Guenther, the problem was that fixes weren't being shared. Solutions lived with individual technicians, not in the system. When those technicians weren't on shift, operators started from scratch. Poka changed that: by capturing troubleshooting knowledge directly in the platform, C.H. Guenther made every solved problem permanently available to every operator, on every shift. Downtime dropped and kept dropping.
If you decide you want to go with Poka and you're going to do it, just do it. You can have Poka launched in a month. Having a new software half-installed for a year doesn't help anyone. Put the resources in place and get it done.
Tim Angelici
C.H. Guenther
Frequently Asked Questions About Asset Performance Management
Total Productive Maintenance (TPM) is a manufacturing methodology that maximizes equipment availability, performance, and quality — measured through Overall Equipment Effectiveness (OEE) — by making every employee, not just the maintenance team, responsible for equipment care and continuous improvement. TPM is organized around eight pillars in pursuit of eliminating breakdowns, defects, and accidents: Autonomous Maintenance, Planned Maintenance, Focused Improvement, Quality Maintenance, Early Equipment Management, Training and Education, Safety and Environment, and Administrative TPM. Connected worker platforms like Poka support TPM implementation by digitizing three of these pillars: operators complete digital AM checklists and flag deviations in real time, PM routines are scheduled and tracked, and resolved issues feed directly back into troubleshooting guides and work instructions.
Asset performance is a measure of how effectively equipment contributes to production — typically tracked through Overall Equipment Effectiveness (OEE), which combines availability, performance rate, and quality rate into a single score. Asset reliability is the underlying driver: how consistently equipment runs without unplanned failure, measured by metrics like Mean Time Between Failures (MTBF) and Mean Time To Repair (MTTR). As a connected worker solution, Poka improves both by digitizing preventive routines that keep equipment reliable and capturing and sharing workers’ troubleshooting knowledge, reducing resolution time when failures do occur.
A connected worker platform reduces unplanned downtime at every stage of the problem lifecycle. Digital AM and PM checklists catch equipment deviations before they cause failures. When a breakdown does occur, operators access troubleshooting guides instantly by scanning a QR code. Once the problem is fixed, the solution is captured and fed back into the knowledge base so the same issue doesn't recur. Poka supports all three stages in one system: digital checklists, QR code troubleshooting, expert collaboration, and fix-to-knowledge capture.
Autonomous Maintenance is the TPM pillar where operators (not just the maintenance team) take responsibility for basic equipment care like cleaning, lubrication, inspection, and detecting abnormalities before they cause failures. In most facilities, AM relies on paper checklists that get filled out inconsistently, filed away, and never analyzed, which means deviations go unnoticed until they become stops. Poka digitizes AM with mobile checklists, mandatory completion fields, real-time deviation alerts, and compliance data visible to supervisors and engineers across every shift.
Learn more about Autonomous Maintenance.
The most effective way to improve changeover performance is to standardize the procedure, giving every operator the same step-by-step sequence, in the same order, with the same checks, regardless of experience level. When operators rely on memory or informal methods, changeover times fluctuate, steps get skipped, and startup defects become predictable. As a connected worker platform, Poka gives workers digital work instructions at the point of work. That way, steps can't be skipped, deviations are flagged in real time, and when a better method is found, it's updated once and available to every operator at every site.
Fix It Faster. Learn From It Longer.
Join 3,000+ sites using Poka to troubleshoot faster, cut recurring downtime, and make every stop count less the next time.
- Troubleshoot faster at the machine, with tribal knowledge on hand
- Collaborate with experts remotely, without waiting for someone on-site
- Reduce recurring downtime, by learning from every stop
- Extend asset life, with faster, more informed repairs
- Turn frontline experience into lasting asset knowledge
Poka has quickly become part of our daily operations and is helping to capture best practices in a centralized, easy-to-access knowledge base.
Head of Manufacturing IT